Interchange Group - Broadband Telephony

Who can benefit from Broadband Telephony?

Businesses with branch offices.
Businesses with overseas offices.
Small and medium sized businesses.
Teleworkers and home office workers.

When brought in-house, IP based solutions (ie making and receiving phone calls using your broadband Internet connection instead of your standard phone line) can deliver far more cost effective solutions than traditional telephony and, perhaps more importantly, enable improvements in core business processes.

IP telephony and IP communications solutions have already proven their ability to help organisations solve real business problems and adopt new business models, enabling them to streamline business processes and reduce costs. For years, companies of all sizes have been realising the benefits that carrying voice and data communications across a common IP network infrastructure can bring, with no telephone specific cabling required, a Broadband Telephony solution uses more flexible computer network cabling that can be shared with existing computer systems networks.

More Advantages

Another big advantage with Broadband Telephony is that you can call anywhere, anytime for less money - using an Internet connection instead of your phone line is less expensive. With an Interchange Broadband Telephony solution you also get more features included, like Call Transfer, Call Waiting, Call Diversion, Caller Display, Voicemail Plus, 3-Way Calling, and a "lifeline" link to the public telephone network (where a BT line is retained) so that calls can still be made in the event of a power failure even if you do not have backup UPS facilities. Typical Benefits available are described more fully in section 5 of this proposal.

More recently, IP telephony and IP communications have laid the foundations for unified communications solutions that offer benefits that are greater than ever. Instead of simply connecting products, unified communications applications integrated within an IP network provide structure and intelligence that helps organizations integrate their communications more closely with business processes, and ensure information reaches recipients quickly, through the most appropriate medium.

Unified communications solutions save time and help control costs, while improving productivity and competitiveness:

In a 2005 Sage Research study, 86% of companies using unified communications reported that productivity benefits have grown.
More than 60% reported savings of three or more hours per week for each mobile worker.

Such studies confirm that migrating to a unified communications system provides a substantial return on investment (ROI) and a reduced total cost of ownership (TCO).